Our Accident Management Plans

Join thousands of members who enjoy hassle-free smash repairs and claims support whenever they get involved in an accident. 

Product comparison

Starter Plan

Free for 2 years,
$59.99/year after

Perfect for cautious drivers and first-time members who have not been involved in any accident yet.

Premium Plan

$299.95 for 5 years

Ideal for those seeking immediate access to the $1,000 excess deduction.

$1,000 Excess DiscountAvailable after 6 monthsInstant access. No waiting period
Accident Replacement Vehicle
Pick-up & Drop-off Service within 200km radius of Melbourne CBD
Lifetime Guarantee on all repairs by our network
Support with insurance claims and advice
Direct Contact and Support
No lock-in contracts. Cancel anytime.
Note: If you wish to protect multiple cars, a separate membership fee will apply for each vehicle.

Hear it from our satisfied members

Alex and his team go above and beyond to make sure everything is taken care!

“Absolutely thrilled with the work and service from Alex and the team at Collision Concierge. The car is now in better condition than when I picked it up new from Ford. Alex and his team go above and beyond to make sure everything is taken care of and recommended them highly to everyone.”

Julian Rogers
Very reasonably priced go to for Kia Stinger mods!

“Great service by Alex and his team today. Attention to detail with rebadging and rear lip spoiler. Very reasonably priced go to for Kia Stinger mods and I’m sure any other vehicle”

Jeff swaby
Wish I could give something more than 5 stars!

“Alex and the team are INCREDIBLE! After taking my car elsewhere and it sat there for 4 weeks not being touched or even assessed, I was introduced to collision concierge through a Kia Facebook group. Alex was prompt and super helpful from start to finish! The lady at reception is the nicest receptionist I’ve ever encountered. My car looks better than when I picked it up from the dealership! Keep up your incredible work guys you are amazing and I will be recommending collision concierge to everyone I know for vehicle repairs and mine will be going back anytime it requires work!”

Connor Mackintosh
He makes the process so easy. Great communication.

“The team at Collision Concierge are awesome. Katelyn is friendly and incredibly helpful. A credit to the team. Alex is amazing. He makes the process so easy. Great communication. The attention to detail and skilful repair to my vehicle is impressive. Thank you to the Collision Concierge Team”

Debbie
Thanks Alex and team for saving our car.

“From the first phone contact with Alex to the final call to say that our car was repaired and ready for collection, the service provided by Alex and the team was faultless; courteous, helpful, reassuring, timely and professional. And I can’t believe how good our old (8+ years) car looks. Collision Concierge, as the name suggests, is more than just car repair. Before taking your car anywhere else, speak to Alex to see what he can do for you. Collision Concierge was highly recommended to us and we will not hesitate to recommend to others.”

Lisa J
Real professionals – I highly recommend them!

“Alex and his team provide excellent service. They are great communicators, reliable and their repairs are of high standard and quality. We had two cars repaired over the last  2 years – both jobs were completed in a timely manner and we were very happy with the finished product. We have recommended Alex to our friends who were also very satisfied with the provided service quality.”

Jacek Mancewicz

Frequently Asked Questions

Stay calm and call us immediately, we are your first step and will guide you through the initial claim and take care of everything else.

Yes, we can help! If the accident was not your fault, we can assist you as long as the at-fault party is insured. If the accident was your fault, we can also help as long as you have a Choice of Repairer policy in your insurance.
No, as a Collision Concierge member, we will ensure you have access to a replacement vehicle, even if the accident is your fault.
No, there is a 6-month onboarding period before you can access the excess discount. However, you can upgrade to a Full 5-Year Membership anytime for $299.95 if an accident occurs before the 6 months are up.
As a member of Collision Concierge, you are entitled to complimentary pick-up and drop-off service within a 150 km radius of Melbourne CBD.
No, there are no lock-in contracts. You can upgrade, downgrade, or cancel your membership at any time.
You’re still covered if you have a Choice of Repairer policy. Our Full Membership offers a $1000 excess discount and a replacement vehicle, even for at-fault accidents.
We offer a range of well-maintained vehicles, including sedans, hatchbacks, and SUVs, to suit your needs while your car is being repaired.
We can still assist you outside the 200km radius, but there may be an additional fee. Contact us to discuss the best way to manage your repairs.
Our membership adds benefits like excess discounts and claims management alongside your existing policy. A Choice of Repairer policy is a must to use our repair network.
We can still help, but you’ll need to switch to a Choice of Repairer policy. We’re happy to guide you through the process.
Our lifetime guarantee covers all workmanship done by our network. Any issues related to the repair will be fixed at no extra cost to you.
Yes, you can choose a specific repairer within our network if you have a preference. Just let us know, and we’ll coordinate it for you.
Typically, within 24-48 hours. In most cases, we deliver the replacement vehicle when we pick up your damaged car (Non driver cars must be towed from the scene of the accident by the tow allocation board allocated truck).
We can still help so long as you have choice of repairer on your policy.
So long as you have choice of repairer on your policy, You have the right to choose your own repairer. If pressured, tell them you’ve chosen us, and we’ll handle the communication from there with your insurer.
Have your insurance policy number, accident details, other party’s information, and any photos or police reports ready. We’ll help you lodge the claim.
That's fine, each car has its own membership, contact us to discuss your options.
Yes, we accommodate commercial vehicles and fleets. Our services are tailored to ensure quick turnarounds for business needs.
Contact us right away, and we’ll work with the repairer to resolve any issues under our lifetime guarantee.
Unlimited, you can use it for every claim throughout the year, as long as the repairs are done through our network.
Some insurers won't lodge the claim without payment of excess, which we do reimburse when the repairs have been authorised.
We provide support and advocacy, helping to resolve any disputes and ensuring you get the coverage you’re entitled to.
We handle all types of smash repairs, including panel beating, paintwork, and structural repairs, to restore your car to its pre-accident condition.
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Let us take care of all the stress and hassle that comes with an accident.

Become a member today and experience a VIP, full concierge accident and claims management.

Do you have Choice of Repairer on Policy?
Do you want a personalised membership card?

We pick-up and deliver within 200km of Melbourne