#1 Accident Management Specialists in Melbourne
We take care of all the repairs and insurance headaches that come after an accident, so you don’t have to.
Join our Accident Management Membership and enjoy stress-free, premium concierge service whenever you need it.
- 35 Years of experience in the accident management industry
-
1000+ Satisfied
members
- Highly qualified repair specialists






Up to $1000 excess discount*
Accident Replacement Cars
Complementary car pick-up and drop-off when required
Within 200 km radius of Melbourne CBD
5-star Google Reviews
Lifetime Guarantee on all workmanship
No lock-in contracts

If you’ve found yourself in any of these situations, we can help you.
- If you’ve been in a not-at-fault accident and already lodged a claim with your insurer but are unsure of your entitlements, Collision Concierge will work directly with the at-fault driver’s insurer to minimise the impact on your policy.
- If you’re in an accident and short on time, become a member. We handle everything—from insurance claims to repairs and replacement vehicles—so you can stay stress-free and focused.
- Your insurer pressured you to use their partner repairer, despite known complaints about the poor quality. As a member, we will advocate for your rights and ensure any subpar repairs are properly rectified.
- When you picked up your luxury car at an insurer’s preferred shop, you noticed the job wasn’t done correctly. When you raised concerns, your insurer simply dismissed them.
- After a minor accident, your car sat at the repair shop for weeks without being repaired or even assessed. Despite repeated calls, you received no updates, leaving you without a vehicle.
Become a member today and we guarantee you won’t experience these ever again.

Alex and his team go above and beyond to make sure everything is taken care!
“Absolutely thrilled with the work and service from Alex and the team at Collision Concierge. The car is now in better condition than when I picked it up new from Ford. Alex and his team go above and beyond to make sure everything is taken care of and recommended them highly to everyone.”

Very reasonably priced go to for Kia Stinger mods!
“Great service by Alex and his team today. Attention to detail with rebadging and rear lip spoiler. Very reasonably priced go to for Kia Stinger mods and I’m sure any other vehicle”

Wish I could give something more than 5 stars!
“Alex and the team are INCREDIBLE! After taking my car elsewhere and it sat there for 4 weeks not being touched or even assessed, I was introduced to collision concierge through a Kia Facebook group. Alex was prompt and super helpful from start to finish! The lady at reception is the nicest receptionist I’ve ever encountered. My car looks better than when I picked it up from the dealership! Keep up your incredible work guys you are amazing and I will be recommending collision concierge to everyone I know for vehicle repairs and mine will be going back anytime it requires work!”

He makes the process so easy. Great communication.
“The team at Collision Concierge are awesome. Katelyn is friendly and incredibly helpful. A credit to the team. Alex is amazing. He makes the process so easy. Great communication. The attention to detail and skilful repair to my vehicle is impressive. Thank you to the Collision Concierge Team”

Thanks Alex and team for saving our car.
“From the first phone contact with Alex to the final call to say that our car was repaired and ready for collection, the service provided by Alex and the team was faultless; courteous, helpful, reassuring, timely and professional. And I can’t believe how good our old (8+ years) car looks. Collision Concierge, as the name suggests, is more than just car repair. Before taking your car anywhere else, speak to Alex to see what he can do for you. Collision Concierge was highly recommended to us and we will not hesitate to recommend to others.”

Real professionals - I highly recommend them!
“Alex and his team provide excellent service. They are great communicators, reliable and their repairs are of high standard and quality. We had two cars repaired over the last 2 years – both jobs were completed in a timely manner and we were very happy with the finished product. We have recommended Alex to our friends who were also very satisfied with the provided service quality.”
Accident management has never been this easy and stress-free
Here’s what you’ll experience in our VIP, full concierge treatment whenever you get involved in an accident.

Insurer negotiations and claims management
Whether you’re at fault or not, we’ll handle all insurer issues and claims assistance. All you have to do is call us and we’ll guide you in filing the initial claim. Then we’ll take it from there.

Fast and premium smash repairs
Whether it’s your daily driver or your high-end cars, we can get them to showroom condition and get you back on the road as soon as possible. Lifetime guarantee on all smash repairs included.

Complementary Pick-up and Drop-off
To save you time, money, and energy, we’ll pick up and deliver your car within a 200km radius of Melbourne CBD, at no extra cost when required.

Accident Replacement Vehicles
We offer courtesy cars for all at-fault damage and hire cars for any not-at-fault accident so you can continue your business like nothing happened.
How do we compare?
Here’s why you’re better off with Collision Concierge than the repairers provided by your insurer.
Collision Concierge
VIP Experience
- Showroom Quality Repair
Backed by our Lifetime Warranty and 5-star Google Reviews.
- 35 years of experience
Both in smash repairs and insurance claims.
- Full concierge experience
We handle everything, from repairs to claims management and delivery.
- Faster turnaround times
We minimise delays with a trusted repair network and prompt service
- Up to $,1000 Excess Discount
To significantly reduce your out-of-pocket repair expenses
- We Prioritise Your Vehicle’s Warranty
So you can still claim it if something happens.
- Pick-up and Drop-off Service
Within a 200km radius of Melbourne CBD so you can just sit back and relax.
- Accident Replacement Cars Available
Continue life as usual with one of our vehicles while we repair yours.
Insurer’s Partner Repairers & Other Repair Shops
- Use of low-quality materials, rushed workmanship, mismatched paint
- Substandard, insurance-directed repair practices
- You handle everything yourself and deal with multiple parties
- Extended waiting times just to secure a booking with the insurance-preferred repairer
- You still pay for the excess payments, rental vehicles, and additional fees
- Use of non-original parts or perform repairs that can void the manufacturer’s warranty.
- Some require you to bring in your damaged vehicle yourself, which is inconvenient and time-consuming.
- Daily rates for replacement vehicles









Our Accident Management Plans
Join thousands of members who enjoy hassle-free smash repairs and claims support whenever they get involved in an accident.
Tap on the table to scroll left and right
![]() Product comparison | Starter Plan Free for 2 years, Perfect for cautious drivers and first-time members who have not been involved in any accident yet. | Premium Plan $299.95 for 5 years Ideal for those seeking immediate access to the $1,000 excess deduction. |
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$1,000 Excess Discount | Available after 6 months | Instant access. No waiting period |
Accident Replacement Vehicle | ||
Pick-up & Drop-off Service within 200km radius of Melbourne CBD | ||
Lifetime Guarantee on all repairs by our network | ||
Support with insurance claims and advice | ||
Direct Contact and Support | ||
No lock-in contracts. Cancel anytime. |
Experience stress-free car accident management in 4 simple steps
Here’s how Collision Concierge members experience a hassle-free accident management service from us.

Call us as soon as you’ve been in an accident
We’ll advise you on your next steps and guide you through the process for at-fault or not-at-fault claims.

We will organise a replacement car for you
After the car has been towed to Collision Concierge and you're home safely, we'll drop a replacement car at your place.

We repair your car to pre-accident condition
We'll keep you in the loop so you can rest easy knowing your car is in expert hands.

We deliver a new model car to your door step
And just like that, you're back on the road without any hassle!
More reasons why choose Collision Concierge
Attention to Detail
No detail is overlooked, and we ensure the value of the car is preserved.
Expertise in Luxury Vehicles
We know how to maintain the appearance and functionality of your luxury cars.
Proactive and Clear Communication
Regular updates on repair progress and clear communication for your peace of mind.
Complete Transparency
We’re open and honest in handling the repair process, claims, and service fees.
Consistent High Quality
Get high-quality repairs and VIP service every time you need it.
Friendly and Professional Staff
Get the VIP treatment you deserve.
Hear it from our satisfied members

“Absolutely thrilled with the work and service from Alex and the team at Collision Concierge. The car is now in better condition than when I picked it up new from Ford. Alex and his team go above and beyond to make sure everything is taken care of and recommended them highly to everyone.”

“Great service by Alex and his team today. Attention to detail with rebadging and rear lip spoiler. Very reasonably priced go to for Kia Stinger mods and I’m sure any other vehicle”

“Alex and the team are INCREDIBLE! After taking my car elsewhere and it sat there for 4 weeks not being touched or even assessed, I was introduced to collision concierge through a Kia Facebook group. Alex was prompt and super helpful from start to finish! The lady at reception is the nicest receptionist I’ve ever encountered. My car looks better than when I picked it up from the dealership! Keep up your incredible work guys you are amazing and I will be recommending collision concierge to everyone I know for vehicle repairs and mine will be going back anytime it requires work!”

“The team at Collision Concierge are awesome. Katelyn is friendly and incredibly helpful. A credit to the team. Alex is amazing. He makes the process so easy. Great communication. The attention to detail and skilful repair to my vehicle is impressive. Thank you to the Collision Concierge Team”

“From the first phone contact with Alex to the final call to say that our car was repaired and ready for collection, the service provided by Alex and the team was faultless; courteous, helpful, reassuring, timely and professional. And I can’t believe how good our old (8+ years) car looks. Collision Concierge, as the name suggests, is more than just car repair. Before taking your car anywhere else, speak to Alex to see what he can do for you. Collision Concierge was highly recommended to us and we will not hesitate to recommend to others.”

“Alex and his team provide excellent service. They are great communicators, reliable and their repairs are of high standard and quality. We had two cars repaired over the last 2 years – both jobs were completed in a timely manner and we were very happy with the finished product. We have recommended Alex to our friends who were also very satisfied with the provided service quality.”

Frequently Asked Questions
Yes, we can help! If the accident was not your fault, we can assist you as long as the at-fault party is insured. If the accident was your fault, we can also help as long as you have a Choice of Repairer policy in your insurance.
No, there is a 6-month onboarding period before you can access the excess discount. However, you can upgrade to a Full 5-Year Membership anytime for $299.95 if an accident occurs before the 6 months are up.
As a member of Collision Concierge, you are entitled to complimentary pick-up and drop-off service within a 200 km radius of Melbourne CBD.
We can still assist you outside the 200km radius, but there may be an additional fee. Contact us to discuss the best way to manage your repairs.
We can still help, but you’ll have more flexibility if you switch to a Choice of Repairer policy. We’re happy to guide you through the process.
Some insurers won't lodge the claim without payment of excess, which we do reimburse when the repairs have been authorised.
That's fine, each car has its own membership, contact us to discuss your options.
You can use it for every claim throughout the year, as long as the repairs are done through our network.






Let us take care of all the stress and hassle that comes with an accident.
Become a member today and experience a VIP, full concierge accident and claims management.
We pick-up and deliver within 200km of Melbourne
- Wright St. Sunshine VIC 300
- Monday - Saturday 8:00 am–5:00 pm
- Sunday Closed
- 03 9394 1104