#1 Accident Management Specialists in Melbourne

We take care of all the repairs and insurance headaches that come after an accident, so you don’t have to.
Join our Accident Management Membership and enjoy stress-free, premium concierge service whenever you need it.

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Up to $1000 excess discount* 

Accident Replacement Cars

Complementary car pick-up and drop-off when required

Within 200 km radius of Melbourne CBD

5-star Google Reviews

Lifetime Guarantee on all workmanship

No lock-in contracts

If you’ve found yourself in any of these situations, we can help you.

Become a member today and we guarantee you won’t experience these ever again.

Accident management has never been this easy and stress-free

Here’s what you’ll experience in our VIP, full concierge treatment whenever you get involved in an accident.

Insurer negotiations and claims management

Whether you’re at fault or not, we’ll handle all insurer issues and claims assistance. All you have to do is call us and we’ll guide you in filing the initial claim. Then we’ll take it from there.

Fast and premium smash repairs

Whether it’s your daily driver or your high-end cars, we can get them to showroom condition and get you back on the road as soon as possible. Lifetime guarantee on all smash repairs included.

Complementary Pick-up and Drop-off

To save you time, money, and energy, we’ll pick up and deliver your car within a 200km radius of Melbourne CBD, at no extra cost when required.

Accident Replacement Vehicles

We offer courtesy cars for all at-fault damage and hire cars for any not-at-fault accident so you can continue your business like nothing happened.

How do we compare?

Here’s why you’re better off with Collision Concierge than the repairers provided by your insurer.

Collision Concierge
VIP Experience

Backed by our Lifetime Warranty and 5-star Google Reviews.

Both in smash repairs and insurance claims.

We handle everything, from repairs to claims management and delivery.

We minimise delays with a trusted repair network and prompt service

To significantly reduce your out-of-pocket repair expenses

So you can still claim it if something happens.

Within a 200km radius of Melbourne CBD so you can just sit back and relax.

Continue life as usual with one of our vehicles while we repair yours.

Insurer’s Partner Repairers & Other Repair Shops

Our Accident Management Plans

Join thousands of members who enjoy hassle-free smash repairs and claims support whenever they get involved in an accident.

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Product comparison

Starter Plan

Free for 2 years,
$59.99/year after

Perfect for cautious drivers and first-time members who have not been involved in any accident yet.

Premium Plan

$299.95 for 5 years

Ideal for those seeking immediate access to the $1,000 excess deduction.

$1,000 Excess DiscountAvailable after 6 monthsInstant access. No waiting period
Accident Replacement Vehicle
Pick-up & Drop-off Service within 200km radius of Melbourne CBD
Lifetime Guarantee on all repairs by our network
Support with insurance claims and advice
Direct Contact and Support
No lock-in contracts. Cancel anytime.
Note: If you wish to protect multiple cars, a separate membership fee will apply for each vehicle.

Experience stress-free car accident management in 4 simple steps

Here’s how Collision Concierge members experience a hassle-free accident management service from us.

Call us as soon as you’ve been in an accident

We’ll advise you on your next steps and guide you through the process for at-fault or not-at-fault claims.

We will organise a replacement car for you

After the car has been towed to Collision Concierge and you're home safely, we'll drop a replacement car at your place.

We repair your car to pre-accident condition

We'll keep you in the loop so you can rest easy knowing your car is in expert hands.

We deliver a new model car to your door step

And just like that, you're back on the road without any hassle!

More reasons why choose Collision Concierge

Attention to Detail

No detail is overlooked, and we ensure the value of the car is preserved.

Expertise in Luxury Vehicles

We know how to maintain the appearance and functionality of your luxury cars.

Proactive and Clear Communication

Regular updates on repair progress and clear communication for your peace of mind.

Complete Transparency

We’re open and honest in handling the repair process, claims, and service fees.

Consistent High Quality

Get high-quality repairs and VIP service every time you need it.

Friendly and Professional Staff

Get the VIP treatment you deserve.

Hear it from our satisfied members

Alex and his team go above and beyond to make sure everything is taken care!

“Absolutely thrilled with the work and service from Alex and the team at Collision Concierge. The car is now in better condition than when I picked it up new from Ford. Alex and his team go above and beyond to make sure everything is taken care of and recommended them highly to everyone.”

Julian Rogers
Very reasonably priced go to for Kia Stinger mods!

“Great service by Alex and his team today. Attention to detail with rebadging and rear lip spoiler. Very reasonably priced go to for Kia Stinger mods and I’m sure any other vehicle”

Jeff swaby
Wish I could give something more than 5 stars!

“Alex and the team are INCREDIBLE! After taking my car elsewhere and it sat there for 4 weeks not being touched or even assessed, I was introduced to collision concierge through a Kia Facebook group. Alex was prompt and super helpful from start to finish! The lady at reception is the nicest receptionist I’ve ever encountered. My car looks better than when I picked it up from the dealership! Keep up your incredible work guys you are amazing and I will be recommending collision concierge to everyone I know for vehicle repairs and mine will be going back anytime it requires work!”

Connor Mackintosh
He makes the process so easy. Great communication.

“The team at Collision Concierge are awesome. Katelyn is friendly and incredibly helpful. A credit to the team. Alex is amazing. He makes the process so easy. Great communication. The attention to detail and skilful repair to my vehicle is impressive. Thank you to the Collision Concierge Team”

Debbie
Thanks Alex and team for saving our car.

“From the first phone contact with Alex to the final call to say that our car was repaired and ready for collection, the service provided by Alex and the team was faultless; courteous, helpful, reassuring, timely and professional. And I can’t believe how good our old (8+ years) car looks. Collision Concierge, as the name suggests, is more than just car repair. Before taking your car anywhere else, speak to Alex to see what he can do for you. Collision Concierge was highly recommended to us and we will not hesitate to recommend to others.”

Lisa J
Real professionals – I highly recommend them!

“Alex and his team provide excellent service. They are great communicators, reliable and their repairs are of high standard and quality. We had two cars repaired over the last  2 years – both jobs were completed in a timely manner and we were very happy with the finished product. We have recommended Alex to our friends who were also very satisfied with the provided service quality.”

Jacek Mancewicz

Frequently Asked Questions

Yes, we can help! If the accident was not your fault, we can assist you as long as the at-fault party is insured. If the accident was your fault, we can also help as long as you have a Choice of Repairer policy in your insurance.

No, there is a 6-month onboarding period before you can access the excess discount. However, you can upgrade to a Full 5-Year Membership anytime for $299.95 if an accident occurs before the 6 months are up.

As a member of Collision Concierge, you are entitled to complimentary pick-up and drop-off service within a 200 km radius of Melbourne CBD.

We can still assist you outside the 200km radius, but there may be an additional fee. Contact us to discuss the best way to manage your repairs.

We can still help, but you’ll have more flexibility if you switch to a Choice of Repairer policy. We’re happy to guide you through the process.

Some insurers won't lodge the claim without payment of excess, which we do reimburse when the repairs have been authorised.

That's fine, each car has its own membership, contact us to discuss your options.

You can use it for every claim throughout the year, as long as the repairs are done through our network.

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Let us take care of all the stress and hassle that comes with an accident.

Become a member today and experience a VIP, full concierge accident and claims management.

Do you have Choice of Repairer on Policy?
Do you want a personalised membership card?

We pick-up and deliver within 200km of Melbourne